Shipping FAQ:
All Orders with free shipping?
Yes, we provide free shipping for standard ground service by UPS, Fedex, USPS and Amazon Shipping.
What shipping carriers do you use?
Fedex, UPS, USPS and Amazon Shipping.
After I place my order, how long until it arrives?
We offer three different shipping timelines:
For orders shipped from our overseas warehouses, we have increased the number of overseas warehouses from 3 to 9. If there is stock available near your address, we will provide a tracking number within 1-2 business days, and delivery will occur within 3-5 business days.
For customized products, delivery will occur within 45-60 business days. We will keep you updated via email with tracking information until your product arrives.
For accessories, starting January 1, 2025, we offer a lifetime free replacement for accessories purchased from us. However, we will no longer sell accessories to customers who did not purchase products from us. Parts will be shipped by air with an estimated delivery time of 14-28 business days.
Can I track my purchase?
Yes, you will receive an email with shipping information after we ship out, you will get the tracking number there.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
Can you ship to my address?
We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.
If you can finish payment on the page, then it means your address is in our delivery area.
Can you deliver my order to PO Box?
We only deliver to verified physical addresses. We do not deliver to PO Boxes.
How about import tax/vat if you ship from other country?
Every country has a different policy on the tax, we will prepay the tax if your country allows or require the seller to pay it, the tax would be included in the selling price.
However, if your country require the receiver to pay, then you need pay for it when the product is imported on your own.
By using and purchasing through the so, you consent to our shipping and return policy.